Frequently Asked Questions
What are Pearlii's delivery options?
We offer two different methods of shipping - regular & express delivery. Once orders are placed, they are not able to be edited, added to or cancelled.
If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday - Fridays).
Extra note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Pearlii's reasonable control. Online orders are processed and shipped from Sydney, NSW and so we follow any NSW Public Holidays.
When will my order be dispatched?
We endeavour to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.
Can I track my Parcel?
You will receive an email with your tracking information once your order has been processed.
Can I make changes to my order?
To ensure a quick delivery, a Pearlii order is immediately sent to be dispatched. We are therefore unable to make any changes, additions or amendments to orders.
If your order has already been processed and you wish to return an item please contact our Customer Care team on HERE if you have any questions.
Does Pearlii ship Internationally?
Yes, Pearlii ships worldwide.
I accidentally ordered the wrong item…what do I do?
At Pearlii, we are committed to achieving the highest level of customer satisfaction. We hope that you love our products as much as we do. We understand, however, at times a return or refund is necessary due to human error or otherwise. If you are not 100% satisfied with your purchase from Pearlii, please email email@example.com within 30 days of receipt of your order so that we can help in a timely manner.
Can I return my Mosobrush for a refund?
We only accept returned items that are lightly used. Unfortunately, we are unable to refund shipping charges as return shipping is at the customer's expense. Our Pearlii Mosobrush and Biofloss Easy Picks are not eligible for return due to hygiene reasons. Please do not attempt to send back your Pearlii order without contacting us first.
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